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Pledge to Clients

OUR SERVICE STANDARDS

When you interact with us, we will;

• Greet you in a polite and friendly manner.
• Assist with access or language requirements to the best of our ability.
• Provide advice and guidance to help you achieve your goals.

When you telephone us, we will;

• Answer your call in a polite and professional manner.
• Respond to your call as quickly as possible.
• Return all missed calls.

When you write to us, we will;

• Acknowledge your email or message on WhatsApp, Facebook, Twitter, or other platforms.
• Reply to your email or message as promptly as possible with the necessary information.
• Explain any delays in response, including the reasons for the delay.
• Respond in clear, plain English with details where necessary.
• Follow up with a phone call if the matter is urgent.

When you visit our offices, we will;

• Welcome you into our offices with a warm and friendly greeting.
• Request that you register in our visitor’s book with your name and contact information.
• Offer coffee, cold water, or beverages if the appointment is lengthy.
• Engage with you through meaningful and open discussions.
• Demonstrate effective listening skills during our conversation.
• Ask relevant questions to assist with your project.
• Resolve any issues that may arise during your visit, provided you inform us.
• Ensure you receive our contact business card and brochure before leaving.
• End the interaction with a sincere thank you and appreciation for visiting our offices at Screen Graphics Ltd.

What we ask of you;

• Please treat our staff and offices with respect and consideration.
• Please give us the benefit of the doubt in order to serve you effectively.
• Please be open and honest about why you chose us and your past experiences.
• Please provide honest and constructive feedback to help us improve our services and products.
• Please inform us if you have any particular needs.

Where we have let you down, we will:

• Try to rectify the issue immediately.
• Provide an explanation for what went wrong.
• Agree on a solution with you where possible.
• Use what we learn from our mistakes to improve our services and products for the future.